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« Is a muzzle the best tool for effective crisis communications? | Main | Agency Pitch Mistake #13 »

July 25, 2008

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Jackie

Totally agree. I think the major miscalculation Apple made was not concealing Jobs' health status, but rather tying his personality too closely with the health of the company. He is the only face of the company, leading every one of their product launches. Apple needs to put some of its key executives out in front and start showcasing Apple's bench team. Until they do that, investors have every right to ask about Jobs' health situation because they have created a situation where the two are inextricably linked.

ed

Yup, you are right. Ain't it funny. What used to be a HUGE positive (Apple personified through Jobs), now has some real negatives.

Michael

Let me offer a counterpoint. Steve Jobs' personal life is his own. And at any minute, that could change - from a chronic illness, a family tragedy, or an epiphany that he should be doing something different with his life - all of which could affect his tenure, or at least his energy, at Apple. And notwithstanding contractual obligations, he has that right. He should not feel the need to say one word to anyone about his condition, save immediate family. However...he has done a severe disservice to his board, investors, employees and customers by not putting a succession plan in place. By not grooming a handful of stars that could take the top spot tomorrow. By not planning a contingency scenario for his professional obligations, the way most of us do with our personal obligations. CEOs should be training talented direct reports to take their jobs and do it better. That's what makes for lasting companies. Whether Steve Jobs is ill or not is none of my business. But as an Apple shareholder, his lack of bench strength puts me at risk. That is where I, and so many others, are deserving of clarity and answers.

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