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« Broadcast media’s superficiality and unchecked power to sway public opinion and change lives is just plain dangerous | Main | Now GM can stop looking over its shoulder and focus on being the best it can be »

April 24, 2007

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Steven Zweig

Ed, you're in a better position than I to comment on this, but I've noticed a style of corporate communications (which I think the Bushies are very prone to), which can be summarized as "Never apologize, never admit you were wrong."

I'd assume the thinking is that an apology or an admission of error somehow looks weak--instead, "stay the course" even the course is head-on for an iceberg.

From your perspective, is this as pervasive now as it seems to be to me, and is also as counterproductive as I believe it? Or does this strategy actually work?

ed

It always depends on just how far one pushes this strategy until it becomes unbelievable and lacks complete credibility.

The Bush admin's strategy is obvious. In politics, never admit you are wrong, or in some future campaign, in some future ad it will be used against you or some other big wig candidate. Plus, I honestly believe that Bush didn't (and still doesn't to a certain degree) believe he is wrong on most things.

Public sentiment sways easily though. Once it became obvious (years ago) that this is his strategy and wouldn't relent on it in the slightest way (even when times are at there worse), he loses all crediblity.

We never, ever advise our clients to take this strategy. Good public relations is all about being honest with your constituents and not appearing as arrogant or non caring. Always denying you are wrong, is just bad PR.

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